Improve My City

The application enables citizens to report local problems such as potholes, illegal trash dumping, faulty street lights, broken tiles on sidewalks, and illegal advertising boards. The submitted issues are displayed on the city's map. Users may add photos and comments. Moreover, they can suggest solutions for improving the environment of their neighbourhood. Through the application local government agencies enable citizens and local actors to take action to improve their neighborhood. Reported cases then go directly into the city’s work order queue for resolution, and users are informed how quickly the case will be closed. The application has been developed within the European Project PEOPLE, in close cooperation with the Municipality of Thermi and user groups. It is therefore a truly user-centered digital application, adapted to the needs Municipalities and local communities. Moreover, the source code of the application is available free as open source software.

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Key features

The submitted cases are displayed on the city’s map. Each category is presented with a different icon. There is also a cases list with most important info about each case.

Each case is presented in detail, in a separate page showing: category, address, name of the citizen who submitted it, the date of submission, a photo, description, user comments, location on the map, and the number of positive votes.

Citizens are able to determine the exact location of the problem on the map, while they can also attach relevant photos.

The submitted issues are managed through a web based environment that is based on Joomla content management system. The management is distributed to the Departments of the Municipality.

The source code is released under GPL v3.

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Smart City Services Demo