Spot Reporters enables mobile users to become a local government's eyes and ears by "deputizing" citizens to report potholes, graffiti, and other non-emergency issues using their mobile phone. City governments receive support to customize Spot Reporters to fit their specific needs. By configuring the system with their service types and custom brand, clients can provide a one-of-a-kind experience for their users. Spot Reporters was designed to integrate seamlessly with existing CRM, EAM, and GIS systems. By extending the convenience and accessibility of existing services, it enables governments to "do more with less".
In Boston, Spot Reporters is deployed as Citizens Connect. In Baltimore, it is deployed as Baltimore 311.
Key features
enables mobile phone reporting
integrates with existing content management systems
allows branding and customization
